Legal
Refund & Cancellation Policy
Last updated 27 August 2026
This policy applies to the enrolment fee paid to Doctrader Global for admission to the DocTrader Global System™ course and membership of The DocTrader Room™. It forms part of our Terms of Service.
1.What you are paying for
Enrolment is a single one-time fee covering two things:
- a perpetual licence to the four course modules, delivered in full at onboarding, and
- a 24-month membership of The DocTrader Room™, including live sessions and tools.
The fee is fixed and identical for every admitted member. It is disclosed to you in writing, together with this policy, during the qualification stage and in the Participant Service Agreement you sign before any payment is made.
2.Cooling-off period
You may cancel your enrolment and receive a full refund if both of the following apply:
- we receive your written cancellation request within 7 calendar days of your payment date, and
- you have not accessed, downloaded, or streamed any course module, and have not attended a live session.
Send cancellation requests to admin@doctraderglobal.com from the email address linked to your membership.
3.After the cooling-off period
Once 7 days have passed, or once you have accessed any course module or attended a live session — whichever is earlier — the enrolment fee is non-refundable.
This is because the education licence is granted and delivered in full at onboarding rather than released over time. For the same reason, we do not offer pro-rata refunds of any part of the fee if you choose to leave The DocTrader Room™ before the end of your 24-month term. You may end your membership at any time under Section 11 of our Terms of Service, but no refund arises on doing so.
4.If we decline or cannot verify you
If your application is declined after payment, or your medical credentials cannot be verified, we will refund the fee in full. No cooling-off condition applies.
If we suspend or terminate your membership because you breached our Terms of Service, gave false credential information, or your conduct harmed the community, no refund is due.
5.How refunds are processed
Approved refunds are returned to the original payment method used for the transaction. We initiate the refund within 3 working days of approving your request. Depending on your bank or card issuer, the amount typically reaches you within 7–10 working days of that date.
We do not issue refunds in cash, to a different person, or to an account other than the one the payment came from.
6.Contact
Doctrader Global Shop No. 9-B, Meghavi Complex, Nr. Sharda Mandir School, Kheda, Gujarat 387002, India admin@doctraderglobal.com +91 820-0337963